Terms of Service
Professional agreements for our AI-first software development services. Clear terms for enterprise partnerships and project delivery.
Agreement Overview
Welcome to Rexium IT Solutions. These Terms of Service ("Terms") govern your use of our AI-first software development services, website, and related services. By engaging with our services, you agree to these Terms and our commitment to delivering enterprise-grade solutions 50% faster and 50% cheaper through cutting-edge AI technologies.
Enterprise Partnership: These terms establish a professional relationship designed for long-term success in AI-driven software development and digital transformation.
AI-First Development Services
1. Core AI Development Services
AI-Enhanced Development
- • Custom software development with AI acceleration
- • Web and mobile application development
- • AI integration and implementation services
- • Enterprise system modernization
Consultation & Support
- • AI strategy consultation and planning
- • Technical architecture and design
- • 24/7 enterprise support services
- • Performance optimization and monitoring
2. Service Level Agreements (SLAs)
Client Responsibilities
Project Collaboration
- • Provide clear project requirements and specifications
- • Maintain timely communication and feedback
- • Provide necessary access to systems and data
- • Participate in regular project reviews and milestones
- • Approve deliverables within agreed timeframes
Technical Requirements
- • Ensure proper infrastructure and hosting arrangements
- • Maintain security protocols and access controls
- • Provide testing environments and data
- • Support deployment and go-live activities
- • Follow agreed change management procedures
AI Data and Privacy Compliance
Clients are responsible for ensuring that any data provided for AI development services complies with applicable privacy laws and regulations. Rexium will implement appropriate technical and organizational measures to protect this data throughout the development process.
Payment Terms and Billing
1. Payment Structure
Project-Based
Fixed price projects with milestone-based payments. Typically 30% upfront, 40% at midpoint, 30% upon completion.
Time & Materials
Hourly or daily rates for ongoing development work. Monthly billing with detailed time tracking and reporting.
Retainer
Monthly retainer for ongoing support, maintenance, and priority access to our AI development team.
2. Billing and Collection
- • Net 30 payment terms for all invoices
- • Late payment charges: 1.5% per month on overdue amounts
- • All prices are in USD unless otherwise specified
- • Payment methods: Bank transfer, ACH, major credit cards
- • Detailed invoicing with project breakdown and time logs
Intellectual Property Rights
Client Ownership
- • Custom software and applications developed specifically for you
- • Business logic and proprietary algorithms
- • Client-specific AI models and training data
- • Branding, content, and user interface designs
Rexium Ownership
- • AI development frameworks and methodologies
- • General-purpose tools and libraries
- • Development processes and best practices
- • Pre-existing intellectual property and know-how
AI-Specific IP Considerations
For AI-enhanced development projects, we maintain a clear separation between general AI capabilities (which remain our IP) and client-specific implementations and data models (which become client IP upon full payment). All AI models trained exclusively on client data become client property.
Warranties and Disclaimers
1. Service Warranties
- • Quality Assurance: All deliverables will meet agreed specifications and industry standards
- • Professional Standards: Services performed with skill and care consistent with industry practices
- • Bug-Free Guarantee: 90-day warranty on all custom development work
- • Performance Standards: Systems will meet documented performance requirements
2. AI Technology Disclaimers
AI Performance: While our AI-enhanced development processes deliver significant improvements in speed and efficiency, specific performance gains may vary based on project complexity, requirements, and external factors.
Technology Evolution: AI technologies are rapidly evolving. We commit to using current best practices while acknowledging that newer technologies may become available during project execution.
Limitation of Liability
Liability Cap: Rexium's total liability for any claim arising from these Terms or our services shall not exceed the total amount paid by Client to Rexium in the 12 months preceding the claim.
Excluded Damages: Neither party shall be liable for indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities.
Exceptions: The above limitations do not apply to: (1) breaches of confidentiality obligations, (2) violations of intellectual property rights, (3) gross negligence or willful misconduct, or (4) indemnification obligations.
Termination and Transition
Termination Rights
- • Either party may terminate with 30 days written notice
- • Immediate termination for material breach (with 15-day cure period)
- • Client may terminate project-based work at any milestone
- • Automatic termination upon insolvency or bankruptcy
Transition Services
- • 30-day transition period for ongoing projects
- • Complete documentation and code transfer
- • Knowledge transfer sessions with new team
- • Optional extended support during transition
Legal Framework
Governing Law
These Terms are governed by the laws of the State of California, United States, without regard to conflict of law principles.
Dispute Resolution
Any disputes will first attempt resolution through good-faith negotiation, followed by binding arbitration if necessary.
Jurisdiction
Exclusive jurisdiction for any legal proceedings shall be in the state and federal courts located in California.
Force Majeure
Neither party shall be liable for delays caused by circumstances beyond their reasonable control.
Contact for Legal Matters
For questions about these Terms of Service or legal matters:
info@rexiumit.com
info@rexiumit.com
Rexium IT Solutions, Legal Department
AI Innovation Center, Silicon Valley, CA 94000